LHP Aesthetics & Skincare Ltd – Terms & Conditions

---

1. Appointments & Cancellations

• Notice Period: A minimum of 48 hours’ notice is required for cancellations or rescheduling.
• Late Cancellation Fees:
  • First incident after 48 hours: £60 late cancellation fee.
  • Subsequent incidents within 12 months: 50% of the treatment cost or loss of consultation fee.
• On-the-Day Cancellation / No-Show:
  • First incident: £100 fee.
  • Subsequent incidents within 12 months: 100% of treatment cost.
• Complimentary Reviews:
  • Late or missed reviews: £30 fee; opportunity for review lost.
• Arrival: Late clients may need to rebook to ensure treatments are safe and completed correctly.

Note: These conditions do not apply to model appointment slots.

---

2. Payment, Pricing & Refunds

• Consultation Fee: £30 booking/consultation fee secures your appointment. Redeemable against treatments or refundable if deemed unsuitable.
• Treatment Payments: Remaining balance is payable in full at the time of treatment via cash, bank transfer, or third-party payment options.
• Course / Package Treatments:
  • Discounted courses are offered at a reduced rate because full completion is required.
  • If the course is not completed:
    • Full standard price applies for all treatments received.
    • Any products/extras included will be charged at full retail value.
    • Refunds, if applicable, are issued only after full costs are settled.
• Combination Treatments / Packages: Quotes valid for 28 days. Deposits up to 50% may be required.

---

3. Model & Promotional Treatments

• Reduced model pricing is offered only if the full course is completed and permission is given for media use.
• Payment for all treatments must be made upfront.
• Media Consent: Photos/videos may be taken before, during, and after treatment for marketing purposes. Withdrawal of consent may result in liability for full standard treatment costs.
• Priority for limited slots is given to VIP and regular patients.

---

4. Medical History & Safety

• Full disclosure of medical history is required prior to treatment. Any changes must be communicated before subsequent appointments.
• Certain conditions, infections, or illnesses may prevent safe treatment. It is your responsibility to inform the clinic if you are unwell.
• No treatments are provided to anyone under 18 years of age. Proof of age may be required.
• Children cannot attend treatment rooms or be left unattended in the clinic.

---

5. Treatment & Results

• All treatments aim to be evidence-based, safe, and effective, but results cannot be guaranteed due to individual variability.
• Aftercare instructions must be followed. The Clinic is not liable for outcomes if instructions are not followed.
• A complimentary review is included for botulinum-toxin treatments (2–3 weeks). Missed or late reviews incur a £30 fee; no review offered afterward.
• Post-treatment concerns must be raised within 28 days. After this, the Clinic cannot provide refunds or additional treatments for dissatisfaction.

---

6. Liability

• The Clinic is not liable for economic loss, indirect, or consequential damages arising from treatment.
• Clients must provide full medical information; failure to do so may limit the Clinic’s liability.
• Clients agree to follow all instructions before, during, and after treatment to minimise risks.

---

7. Data & Privacy

• Personal information is collected, stored, and destroyed in accordance with GDPR.
• Data will not be shared with third parties without written consent.

---

8. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the English courts.

Additional Information

• New clients must be seen for a consultation and pre-treatment assessment, a further appointment will be booked for the procedure at another time. This allows for a cooling-off period (this may be required particularly if multiple treatments or a package of treatments are required). However, this can be left to the discretion of the practitioner and patient.

• No guarantee can be given as to the results of any treatment as outcomes vary from person to person. We keep our skills current by attending regular training courses and strive for patient satisfaction. However, results are dependent on several variable factors and cannot be predicted.

• All new clients will be required to pay a consultation/booking fee of £30 to secure an appointment. This is redeemable against treatments purchased, or refundable if the decision is made not to go ahead with treatment following the consultation appointment. Prospective clients will need to provide contact details including:- name, address, email address, phone number and date of birth, to book an appointment.

• We ask that patients provide as much notice as possible when changing/cancelling bookings – anything less than 48  hours will be chargeable – see details in the cancellation policy at top of page.

• It is preferable if you come to your appointment alone to reduce the risk of transmissible infection in the clinical setting.